At 1wim, we take the privacy of our players seriously. This Privacy Policy explains in plain, straightforward terms what personal information we collect when you use the 1wim platform, why we collect it, how we use and protect it, who we share it with, and what rights you have over your own data. Whether you are a player based in Karachi, Lahore, Islamabad, or anywhere else in Pakistan, this policy applies to you in full.
This Privacy Policy ("Policy") describes how 1wim ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "your", "User", "Player") who access or use the 1wim online gaming platform, available at https://1wim.today, including all associated pages, game environments, mobile browser experiences, and customer support channels.
1wim is committed to processing personal data in a manner that is lawful, fair, transparent, and proportionate to the purposes for which it is collected. We do not sell your personal data to unaffiliated third parties for their own commercial use. We do not use your data for purposes that are incompatible with those disclosed in this Policy.
This Policy should be read alongside the 1wim Terms & Conditions and the Responsible Gaming Policy. By creating a 1wim account or continuing to use the platform after the effective date of this Policy, you acknowledge that you have read and understood its contents.
For the purposes of applicable data protection law, 1wim is the data controller in respect of personal data collected from users of the platform. As data controller, 1wim determines the purposes and means by which your personal data is processed.
1wim operates the platform under an international gaming licence. The data controller's contact details for privacy-related enquiries are:
Where 1wim uses third-party service providers to process personal data on its behalf (for example, KYC verification providers or payment processors), those providers act as data processors and are bound by contractual obligations that restrict them to processing your data only for the specific purposes defined by 1wim and in compliance with applicable data protection standards.
1wim collects personal data in two broad categories: data you provide directly, and data collected automatically through your use of the platform. The specific data points collected are set out below.
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Account registration & KYC verification |
| Contact Data | Email address, Pakistani mobile number, residential address | Account registration |
| Identity Documents | CNIC copy, passport, utility bill or bank statement (proof of address) | KYC verification process |
| Financial Data | JazzCash / EasyPaisa account references, bank account details, card last four digits, transaction history | Deposit / withdrawal processing |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, session time preferences | Responsible gaming tool usage |
| Data Category | Specific Data Points | Purpose |
|---|---|---|
| Technical Data | IP address, device type, browser type and version, operating system | Fraud prevention, geolocation compliance |
| Usage Data | Pages visited, games played, session duration, click paths, bet history | Platform improvement, responsible gaming monitoring |
| Cookie Data | Session cookies, preference cookies, analytics identifiers | Platform functionality, performance analytics |
| Transaction Logs | Timestamped records of all deposits, withdrawals, bets placed, and game outcomes | Regulatory compliance, dispute resolution |
1wim collects personal data through the following channels and mechanisms:
1wim uses personal data only for specific, defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The purposes for which 1wim processes personal data are:
For each processing purpose described in Section 5, 1wim relies on one or more of the following lawful bases:
1wim does not sell your personal data to third parties. We share data only in the specific, controlled circumstances described below, and only to the extent necessary for the stated purpose:
1wim retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligation. The table below sets out the general retention periods applied to key data categories:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | AML regulatory obligation |
| Transaction records | 5 years from transaction date | AML & licensing compliance |
| KYC documentation | 5 years from account closure | Regulatory requirement |
| Support correspondence | 3 years from last interaction | Dispute resolution / legitimate interest |
| Game session logs | 3 years from session date | Fair play auditing / licensing |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gaming compliance |
| Cookie / analytics data | 13 months from collection | Platform improvement (anonymised) |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data cannot be immediately deleted due to ongoing legal proceedings or regulatory investigations, it will be retained until those proceedings or investigations are concluded.
1wim implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
The 1wim platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how users interact with the platform at an aggregate level. The types of cookies used by 1wim are described below:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Login session maintenance, CSRF protection, load balancing. Without these, the platform cannot function. | Session / up to 24 hours |
| Functionality | Remembering your language preference, last-visited game category, and display settings. | Up to 12 months |
| Analytics | Anonymised data on pages visited, session length, and navigation paths — used to improve platform usability. | Up to 13 months |
| Fraud Prevention | Device fingerprinting identifiers used to detect suspicious login patterns and prevent account takeover. | Up to 12 months |
Strictly necessary cookies are set automatically and cannot be disabled without breaking the platform's core functionality. Functionality and analytics cookies can be managed through your browser settings. Note that disabling certain cookies may affect your experience on the 1wim platform. 1wim does not use third-party advertising cookies or track your activity on websites other than 1wim.
Subject to applicable data protection law and the exceptions described below, you have the following rights in respect of your personal data held by 1wim:
To exercise any of the above rights, contact 1wim's support team via live chat or email at [email protected] with the subject line "Privacy Request – [Your Account Username]". 1wim may need to verify your identity before processing any data rights request. There is no charge for exercising your rights unless a request is manifestly unfounded or excessive, in which case 1wim reserves the right to charge a reasonable administrative fee or decline to act.
The 1wim platform is strictly for individuals who are 21 years of age or older. 1wim does not knowingly collect personal data from anyone under the age of 21. The 21+ age requirement is enforced through the mandatory KYC identity verification process described in these Terms.
If 1wim discovers or is notified that personal data has been collected from an individual under the age of 21, that data will be deleted immediately, the associated account will be permanently closed, and any deposits made by the underage individual will be returned in accordance with the process described in the 1wim Terms & Conditions.
As an internationally licensed online gaming platform, 1wim may transfer personal data to service providers and infrastructure partners located in countries other than Pakistan. Where such transfers occur, 1wim ensures that appropriate safeguards are in place to protect the transferred data, including:
By creating a 1wim account and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan where 1wim's infrastructure and service provider partnerships require such transfers, subject to the safeguards described above.
1wim reserves the right to update or amend this Privacy Policy at any time. Material changes — meaning changes that affect how we use your personal data in a way that may be disadvantageous to you — will be communicated to active account holders via the email address registered to their account at least fourteen (14) calendar days before the change takes effect.
Non-material clarifications, corrections of typographical errors, or restructuring of the Policy for readability purposes may take effect immediately upon publication without prior notice. The effective date displayed at the top of this Policy will always reflect the date of the most recent version.
Continued use of the 1wim platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. The current version of this Policy is always accessible at https://1wim.today/privacy-policy. If you disagree with any change to this Policy, you should cease using the platform and contact our support team to close your account.
If you have any questions, concerns, or complaints about this Privacy Policy, about the way 1wim handles your personal data, or if you wish to exercise any of your data rights as described in Section 11, please contact us through any of the following channels:
If you are not satisfied with 1wim's response to a privacy complaint, you have the right to escalate the matter to the relevant supervisory authority in the jurisdiction governing 1wim's gaming licence, or to seek resolution through 1wim's Alternative Dispute Resolution process as described in the Terms & Conditions.
These six principles define how 1wim approaches data protection — not as a compliance checkbox, but as a genuine commitment to every player on the platform.
1wim does not sell, rent, or trade your personal data to marketing companies or data brokers under any circumstances. Your data is shared only with regulated service providers operating under strict contractual obligations, and only to the extent needed to deliver the services you use.
No Third-Party SalesAll data transmitted between your device and 1wim is protected by TLS encryption. Data stored on 1wim's servers is encrypted at rest using AES-256 standard. The same level of encryption used by major Pakistani banks like HBL and Meezan Bank protects your 1wim account data.
TLS + AES-256You have the right to access, correct, delete, restrict, and port your personal data. Submit a request via live chat or email any time and our team will respond within 48 hours. Most data rights requests are resolved within 30 days — no unnecessary delays or bureaucratic runaround.
Full Data Rights1wim does not hold your data indefinitely. Every category of data has a defined retention period — most are driven by our international gaming licence's AML requirements. When the retention period expires, data is securely deleted or irreversibly anonymised. No indefinite data hoarding.
Time-Limited Retention1wim does not use third-party advertising cookies and does not track your activity on websites outside the 1wim platform. Cookies on 1wim are limited to session functionality, user preference memory, anonymised analytics, and fraud prevention. Your browsing habits elsewhere are your own business.
Zero Ad Tracking1wim enforces a strict 21+ age requirement and does not knowingly collect data from anyone under 21. If a minor's data is identified, it is deleted immediately, the account is closed, and deposits are returned. Parents concerned about underage access should contact support without delay.
21+ OnlyNow that you understand how 1wim protects your personal data, explore the platform's full range of games — from Teen Patti and Andar Bahar to live cricket betting and slots — knowing your privacy is in safe hands.
21+ only. Gambling involves risk — please play within your means. 1wim operates under an international gaming licence. Terms & Conditions · Responsible Gaming